You'll have a much more enjoyable cruise experience if you tell us what you need. What works well for others may not meet your requirements. The more information that we have concerning any special requirement you may have, the more prepared we are to meet your needs during your cruise. Please make every effort to contact our Access Desk well in advance of your cruise – at least 90 days for interpreters and 45 days for all other requirements. But we do need adequate time to prepare for your arrival. Whatever your special requirements are, Norwegian Cruise Line will do whatever it reasonably can to accommodate you. To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire or contact us using the phone number at the bottom of this page. Norwegian Cruise Line also has a centralised internal corporate resolution staff to assist the Access Officer, available by telephone 24 hours a day. Norwegian Cruise Line has Access Officers who will be the primary point person working to make sure all your needs are met. Staff will be available throughout your cruise to see to your needs. Once you have boarded, you will be met by staff who will have all of the information that you conveyed to Norwegian Cruise Line either directly or through your travel professional. These details will be communicated to our cruise staff who will take care of the accommodations and prepare for your holiday.Ī member of the Access Desk will speak with you about each and every aspect of your cruise, from transportation to and from the vessel, your stateroom, shore excursions and any other expectation or need that you may have. After receiving your Accessibility & Medical Questionnaire, these specially trained in Norwegian Cruise Line's policies and procedures, will document your reservation with information concerning your service requests. Within our Reservations Department, an exclusive team of experienced professionals operate to help facilitate your travel. Norwegian Cruise Line has a dedicated team of experienced travel professionals specifically trained to assist guests with disabilities and special needs, before, during and even after your cruise.
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